A student nurse is learning about how to reduce errors and increase safety. The nursing instructor recognizes that further teaching is warranted when the student nurse states which of the following?
a. "When communicating with clients, I will be clear."
b. "I will be timely in my communication with clients."
c. "I will promote communication with clients that is ambiguous."
d. "When communicating with clients, I will ensure the client understood."
ANS: C
Standardization of communication is an effective tool to avoid incomplete or misleading messages. Standardization needs to be institutionalized at the system level and implemented consistently at the staff level. Safe communication about client care matters needs to be clear, unambiguous, timely, accurate, complete, open, and understood by the recipient to reduce errors.
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