What is a customer facing process?
A. A standardized set of activities that accomplish a specific task, such as processing a customer's order.
B. Result in a product or service that is received by an organization's external customer.
C. Invisible to the external customer but essential to the effective management of the business and include
goal setting, day-to-day planning, performance feedback, rewards and resource allocation.
D. Attempts to understand and measure the current process and make performance improvements
accordingly.
B. Result in a product or service that is received by an organization's external customer.
You might also like to view...
The listening barrier “detouring” is closely related to ______.
A. travel distances B. the speaker’s movements C. bias D. getting lost
Labor cost flows reflect:
A) direct labor cost B) indirect labor cost C) administration cost D) both indirect and direct labor cost E) administration cost and indirect cost
Arguments that labor unions create market conflict that result in less-than-optimal results reflect:
A. Duty ethical beliefs. B. Fairness ethical beliefs. C. Libertarian ethical beliefs. D. Utilitarian ethical beliefs.
All oral contracts are enforceable under the UCC.
Answer the following statement true (T) or false (F)