Customers are satisfied when their expectations exceed the perceived service.
Answer the following statement true (T) or false (F)
False
Customers are satisfied when the perceived service meets or exceeds their expectations. Customers' perceptions of a retailer's customer service depend on the actual service delivered.
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Stelvia is travelling to another country and notices the dress, language, and customs of the foreign country. These things are in which level of the country’s culture?
A. observable level B. unobservable level C. noticeable level D. apparent level
Following a systematic plan when preparing any document or presentation will make your job easier
Indicate whether the statement is true or false
When people feel they are being inequitably treated, they are likely to ask for raises, increase their efforts, and work longer hours
Indicate whether the statement is true or false.
When a product is purchased which is complicated or highly technical a ______________may be issued instead of a request for quotation.
A. Request for proposal B. Purchase order C. Contract for sale D. Sales order