What is the process of analyzing recorded calls to gather information that-brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise?
A. Web analytics
B. Text analytics
C. Social media analytics
D. Speech analytics
Answer: D
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Price escalation is the increase in a product's price as transportation, duty, and distributor margins are added to the factory price
Indicate whether the statement is true or false
Which of the following statements characterizes an operating lease?
a. The lessee records depreciation and interest. b. The lessee records the lease obligation related to the leased asset. c. The lessor records depreciation and lease revenue. d. The lessor transfers title of the leased property to the lessee for the duration of the lease term.
Jobs are ranked according to their processing times, and the job with the longest processing time will be processed first and completed in the ______.
A. shortest processing time B. earliest due date C. longest processing time D. critical ratio (CR)
Your written message will be clearer if it is accurate, makes use of familiar words, and avoids the use of dangling expressions
Indicate whether the statement is true or false