Which of the following employees would be a source of competitive advantage?
A) Caryn, who graduated with decent grades from a mid-ranked college
B) DeShawn, who has developed three patented systems for his company
C) Sherman, who attends company management training with 11 other employees
D) Parker, who is an entry-level employee with a high school diploma
E) Toby, who is one of 15 customer service representatives in the call center
B) DeShawn, who has developed three patented systems for his company
Explanation: People are a source of competitive advantage when their capabilities and contributions cannot be copied by others.
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