Relevance implies that there are clear links between the performance standards for a particular job and organizational objectives.
Answer the following statement true (T) or false (F)
True
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Construct validity is the simplest and easiest type of validity to establish
Indicate whether the statement is true or false
Which is true about internal service desks?
A. They should strive to provide unlimited customer service. B. They tend to be underfunded. C. They tend to charge for their services. D. They cost more to run than external service desks.
The maturity matching approach to current asset financing uses long-term funds to finance all permanent asset requirements.
Answer the following statement true (T) or false (F)
Kayla is the new manager of a resort hotel. She knows from reviewing customer complaints that service quality at the hotel is not consistently meeting customers' expectations, and she believes that the biggest problem is that her employees are not sure what is expected of them. To improve service quality, Kayla will
A. set specific, measurable goals based on customers' expectations. B. separate intangibles from tangibles. C. empower customers to meet their own service needs. D. narrowly define a knowledge gap. E. establish a broad zone of intolerance to reduce customer complaints.