An excellent, inexpensive, and readily accessible method for assessing customers' service expectations is
A. employee empowerment programs.
B. syndicated data services.
C. customer complaints.
D. management by objective programs.
E. distributive fairness analysis.
Answer: C
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What will be an ideal response?
restaurant with overscheduled staff on a slow night is an example of ______.
A. insufficient capacity in the form of busy resources and poor service quality B. excess capacity in the form of idle resources C. excellent service quality D. service recovery
Choose the correct word or words in parentheses. (Your, You're) well prepared to sit for the CPA exam
When factors such as climate, city, and population density are used as indicators, this is an example of which type of market segmentation?
a. demographic b. psychographic c. product d. geographic e. concentration