Name the five common categories of hardship and provide an example of what each type of hardship can teach a leader.
What will be an ideal response?
Business mistakes and failures. These experiences help leaders build stronger working
relationships, recognize their limitations, and profit from their mistakes. Career setbacks. They
encourage leaders to take more responsibility for managing their careers and to identify the type
of work that is most meaningful to them. Personal trauma: this may include divorce, serious
illness, grieving the loss of a loved one, and a difficult home life; these hardships can help
leaders learn how to accept help and endure adversity. Problem employees: employees who
make unethical or damaging decisions can try leaders’ belief in their power to turn behavior
around; leaders with problem employees can gain skills in confronting problematic behavior.
Downsizing: when leaders lose their jobs through no fault of their own, they can develop coping
skills and empathy for others in similar situations.
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Which of the following is the first step in customer value analysis?
A) Examine how customers in a specific segment rate the company's performance. B) Assess the company's and competitors' performances on the different customer values against their rated importance. C) Identify the major attributes and benefits that customers value. D) Monitor customer values over time. E) Assess the quantitative importance of the different attributes and benefits.
Individual shareholders would prefer to have a gain on a corporate reorganization treated as a capital gain rather than as a dividend, because they can reduce the amount taxable by their basis in the stock involved.
Answer the following statement true (T) or false (F)
What are the “building blocks” of document design for managerial communication and what purpose do they serve in your document?
What will be an ideal response?
Systems that allow employees to access their personnel information and business-related information and functions are known as human resources ______________________________. ?
Fill in the blank(s) with the appropriate word(s).