The five-component framework can be used when assessing the scope of ________.
A. habits
B. hiring new people
C. organization disruption
D. life
E. new systems
Answer: E
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When you must deliver negative messages in the workplace, strive to maintain high standards of ethics and etiquette because
A) laws and regulations dictate content and delivery of many business messages. B) negative messages have minimal impact on the lives of those who receive them. C) negative messages limit emotional content for both senders and receivers. D) it is easy to determine the emotional state of the receiver. E) there are no laws to regulate negative messages, so the writer must establish their own level of ethics.
Answer the following statements true (T) or false (F)
1. The three factors that influence our internal and external attributions are distinctiveness, unanimity, and consistency. 2. The steps in the reinforcement process are sometimes referred to as the ABC’s of behavior. 3. There are four types of continuous reinforcement schedules in the reinforcement theory. 4. The social cognitive theory holds that our cognitive processes, which include awareness, perception, reasoning, and judgment, play important roles in how we learn new knowledge and skills.
Purchasing receivables with recourse is riskier than purchasing them without recourse
Indicate whether the statement is true or false
The reputation of a company is important to most prospective customers
Indicate whether the statement is true or false