A nurse is explaining case management to a client. Which of the following statements would be the most appropriate for the nurse to make?
a. "We assess, plan, facilitate, and advocate to save money as much as possible."
b. "We coordinate your care so you obtain needed services without incurring undue costs."
c. "We seek the lowest cost provider to give you what care is necessary."
d. "We collaborate with you to coordinate your care for the best outcome."
ANS: D
There is no single definition of case management. But it is a collaborative process to meet an individual's health needs through communication and available resources to promote quality cost-effective outcomes. The response "with you" shows a collaborative approach to coordinating care for the best outcome.
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