In order to build relationships with customer value, firms must do all of the following EXCEPT
A. brief their advertising people to develop ads that try to convince a customer to buy once.
B. ensure that everyone in a firm works together to provide customer value before and after each purchase.
C. try to eliminate costs that do not give value to customers.
D. try to adopt the marketing concept.
E. attract customers in the first place-and keep them satisfied after they buy.
Answer: A
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The first step in systems analysis is _____, which determines whether there is a real need for a system and whether the system as conceived is feasible.
A. investigation B. research C. search D. quest
Hoover Company purchased two identical inventory items. The item purchased first cost $33.00. The item purchased second cost $35.00. Then Hoover sold one of the inventory items for $62.00. Based on this information, which of the following statements is true?
A. The cost of goods sold is $33.00 if Hoover uses the LIFO cost flow method. B. The gross margin is $28.00 if Hoover uses the weighted-average cost flow method. C. The ending inventory is $35.00 if Hoover uses the LIFO cost flow method. D. The cost of goods sold is $35.00 if Hoover uses the FIFO cost flow method.
What was the purpose of the Hope for Homeowners Act?
A)?To pay off mortgage loans for consumers on their residences B)?To reduce the qualification requirements for obtaining a mortgage C)?To provide relief for jumbo mortgage holders D)?To allow restructuring and refinancing for underwater mortgages on residential properties
What amortization payment would you need to make each year, at 12% interest compounded annually, to pay off a loan of $4,000 in 6 years? (Use Table 12-2 from your text)
A) $477.11 B) $486.45 C) $972.90 D) $954.22