Two major issues that contribute to consumers' hesitancy to use online shopping are ________.
A. privacy and security
B. quality and computer knowledge
C. quality and price
D. computer knowledge and security
E. price and privacy
Answer: A
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Which of the following is not a disadvantage of e-mail?
A. The sheer number that must be handled by the average worker. B. Decrease in other forms of communication, like greetings. C. Emotions are often poorly communicated. D. Considered rude to use in crowded places. E. The greater the use of e-mail, the less connected coworkers feel.
Which of the following statements is true of the problems associated with channels of communication?
A. Face-to-face conversation denies the opportunity to supplement words with nonverbal cues. B. Nonverbal cues like inflection and tone are unidentifiable in telephonic conversations. C. Written communication has the potential feeling of the message being too impersonal. D. It is typically best to avoid face-to-face communication in an ideal world.
Participative budgeting involves only personnel at top levels of the organization
Indicate whether the statement is true or false
A service offering that differentiates a firm from its competition and provides enhanced value is referred to as a(n) ________
A) core service B) augmented service C) environmental factor D) operational factor E) disintermediator