How can order-taking activity be improved with IT? Discuss two ways and the benefit of each
What will be an ideal response?
One way to improve order fulfillment is to improve the order-taking activity and its links to fulfillment and logistics. Order taking can be done via EDI, EDI/Internet, the Internet, or an extranet, and it may be fully automated. For example, in B2B, orders can be generated and transmitted automatically to suppliers when inventory levels fall below a certain threshold.
The result is a fast, inexpensive, and more accurate (no need to rekey data) order-taking process. In B2C, Web-based ordering using electronic forms expedites the process, makes the process more accurate (e.g., intelligent agents can check the input data and provide instant feedback) and reduces processing costs for sellers. When EC order taking can interface or integrate with a company's back-office system, it shortens cycle times and eliminates errors.
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