The consumer decision process model represents
A. the steps that consumers go through before, during, and after making purchases.
B. the shift from an internal to an external locus of control.
C. the retrieval of an evoked set based on physiological needs.
D. the concept of habitual decision making.
E. the types of decisions all consumers must make.
Answer: A
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______________ refers to some business managers’ tendency to overbuy inventory.