Which is true about the consolidation of support services?
A. While the service desk model is popular, most companies prefer to use the help desk model and focus on delivering only computer-related services.
B. The sheer complexity of technology, the related security issues, and the need for extensive training are curtailing the consolidation of support services.
C. Having the service desk maintain user accounts and perform some security-related activities has reduced the time required to satisfy these requests, and enhanced customer satisfaction.
D. Most organizations find it difficult to rotate other analysts, such as application developers or customer representatives, into the service desk, resulting in a lack of shared knowledge and communication.
Answer: C
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Self-leadership can capitalize on the attractiveness of:
a. doing things that we like to do b. personality c. attitudes d. unpleasant work
Personnel and operating conditions that appear to contribute to a high-fraud work environment include:
a. recognition for job performance. b. expense accounts for travel and entertainment. c. proactive management. d. All of the choices are conditions that appear to contribute to a high-fraud work environment. e. None of the choices are conditions that appear to contribute to a high-fraud work environment.
Which of the following is NOT an example of a cross-situational public?
A. Nuclear waste protestors D. Minor children under age 18 B. Women E. African Americans C. Canadians
Avery Inc would like to prepare a summary cash budget for June. The following information is available: · The cash balance at June 1 was estimated to be $6,000. · June sales, all on account, were estimated to be $75,000. Sales are collected over a two-month period with 60 percent collected in the month of sale and the remainder in the subsequent month. May sales on account were $70,000. ·
Inventory purchases are expected to be $50,000 in June. The company pays for one-half of inventory purchases in the month of purchase and the remainder in the subsequent month. May purchases were $60,000. · Cash disbursements for selling and administrative expenses are expected to be $9,000 in June. · Depreciation expense for June is expected to be $3,000. What is the cash balance at the end of June expected to be? A) $15,000 B) $12,000 C) $26,000 D) $29,000