Amason (1996) grouped conflicts into three types: affective, cognitive and goal conflicts. Which of the following statement best describes a cognitive conflict?
A. Conflict that arises from interpersonal tensions and is largely emotional in
nature.
B. Conflict that arises from the perception of disagreements about the
differences in viewpoints, ideas and opinions.
C. Conflict that arises from disagreements about preferred goals.
D. Conflict that arises from disagreements over personalized matters.
B. Conflict that arises from the perception of disagreements about the
differences in viewpoints, ideas and opinions.
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What is evaluative listening? Provide an example to illustrate your answer
What will be an ideal response?
Understanding verbal messages depends of the language system of the listener
Indicate whether the statement is true or false
CHOOSE ALL THAT APPLY. Friendships in the workplace can have a positive impact but can also have negative consequences. Which are among those challenges?
a. People are taken away from the work they should be doing, spending more time talking about their personal lives. b. There is an expectation for friends to do favors for one another that might require a person to violate organizational rules. c. The instrumental goals could dominate the relational goals. d. Friends do not always get along, which could disrupt the work of others in the organization.
What is one of the most common mistakes made by beginning speakers regarding their listeners?
a. assuming that each audience needs a different speech b. assuming that the same speech can be given to different audiences c. assuming that each speech requires different supporting material d. assuming that each presentation requires different visual aids