At Benford Bank, all customers opting for the drive-thru can pick from one of three lanes. One line may seem to move faster than the others, but all allow customers to accomplish any type of transaction. Which of the following queue configurations does Benford Bank use?
A. Multiple queue
B. Roundabout queue
C. Double queue
D. Queue with barriers
E. Take-a-number queue
Answer: A
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Which of the following types of interaction activities in a service organization is used to obtain ideas for service improvement?
A. Employee internal satisfaction surveys B. Employee suggestions C. Executive visits to customers D. Research on intermediate customers E. Executive listening approaches
The present value of a deferred annuity (e.g., an annuity that starts 10 years from today) can be
calculated in two steps: (1 ) calculate the future value of the annuity, and (2 ) calculate the present value of the amount determined in step (1 ). Indicate whether the statement is true or false
Savings is defined as
A) cash balances in savings accounts. B) accumulated wealth. C) the portion of income not spent on current consumption. D) current consumption minus current debt.
______ is a proactive managerial influence tactic that offers factual evidence, explanations, and logical arguments to illustrate that a proposal or request will attain task and organization objectives.
A. Appraising B. Rational persuasion C. Inspirational appeals D. Consultation