Describe horizontal communication, including the important functions it serves. Give an example of good horizontal communication.
What will be an ideal response?
Answer: Student examples will vary but should demonstrate an understanding of horizontal communication. Much information needs to be shared among people on the same hierarchical level. Such horizontal communication can take place among people in the same work team or in different departments. For example, a purchasing agent discusses a problem with a production engineer, and a task force of department heads meets to discuss a particular concern. Communicating with others outside the firm, including potential investors, is another vital type of horizontal communication.
Horizontal communication serves several important functions. It shares information, coordinates activities, and allows problem solving among units. Effective dialogue between disagreeing individuals and units helps reach constructive conflict resolution. By allowing interaction among peers, it provides social and emotional support to people. All these factors contribute to morale and effectiveness.
You might also like to view...
Most investors would prefer to see equity rather than debt on the balance sheet
a. True b. False Indicate whether the statement is true or false
When setting up a portable screen for a presentation:
a. put it under a bright light b. be sure it's fully open c. both of the above d. none of the above
Which method of analyzing the cost of life insurance does not consider the cash value of the policy in the analysis?
A) traditional net cost method B) net payment cost index C) the Linton Yield D) the surrender cost index
A shareholder of a corporation may not also be a creditor to the company, as there would be a conflict of interest
a. True b. False Indicate whether the statement is true or false