Match each item with a statement below.

Question

A. Peers who assist new employees in acclimating to the pharmacy
B. Includes guiding, educating, and testing members of the team to be assured that all employees know how the pharmacy's quality systems function; what individual employee's role are in the CQI quality program; and why each step in  pharmacy's quality workflow is necessary
C. Prescriptions that are complex; require very exacting actions, and are performed a relatively few times a day
D. An environment within the pharmacy where all members of staff, including managers, and executives of the organization accept hat continuous improvement includes an organized workflow, regular training, quality tools, and an emphasis on the importance of the people that make up the quality team
E. A sixty second discussion at the prescription counter regarding a mistake that was caught
F. To teach all members of the staff to use the outlined steps in the same sequence each time
G. A person appointed to act as the quality expert on a shift
H. Use stores and claims to illustrate the points
I. Systematically go over each item in a long list
J. Make it more difficult for a person to skip a best practice at times of stress or pressure

Answer 1

A. mentoring programs
B. training
C. checklist special exceptions
D. culture of learning
E. round table
F. goal of training
G. shift expert
H. training plan component
I. checklist
J. quality habits