What are successful techniques of controlling the cost of labor involved in service firms?
What will be an ideal response?
1. accurate scheduling of labor-hours to assure quick response to customer demand
2. an on-call labor resource that can be added or deleted to meet unexpected demand
3. flexibility of individual worker skills that permits reallocation of available labor
4. flexibility in rate of output or hours of work to meet changing demand
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An exchange of one share of an old issue of stock for a multiple number of shares of a new issue of stock with reduced par or stated value is known as a
a. property dividend. b. stock dividend. c. stock split. d. liquidating dividend.
The amount of raw materials that must be purchased can be computed by the following formula: Ending inventory + Materials required - Beginning inventory
Indicate whether the statement is true or false
A competitive advantage based on location is often sustainable because
A. few marketers are aware of its importance yet. B. real estate prices have been dropping. C. mobile marketing has not yet proven its value for most customers. D. location cannot be easily duplicated. E. the Internet has diminished the importance of brick-and-mortar stores.
Evidentiary hearings are not necessary when the central facts of the case are test results
or other scientific information. a. True b. False