Which statement reflects a possible barrier to effective listening?

Question

1. The staff members feel that the manager communicates with them.
2. The staff members have known each other and the manager for a long time.
3. There is open-ended questioning by the manager.
4. The manager seeks out information that might be negative.

Answer 1

2
Explanation: 1. The staff's perception of the ability of the manager to communicate with them is the most important issue.
2. In this situation, assumptions could be made without really listening since those involved may think they already know what the person is going to say.
3. Open-ended questions always encourage additional information sharing. It also encourages active listening because the staff may be asked a question.
4. This situation gives the staff an opportunity to disclose information and encourages staff to listen carefully to the manager's comments.