A patient is inappropriate when speaking to a UAP. What is the most appropriate action by the nurse?
a. Change the assignment.
b. Ask the UAP what they did to precipitate this.
c. Explain to the patient how what they say is being interpreted.
d. Complain to the physician.
C
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A Does not address the underlying problem of inappropriate communication.
B Does not address the underlying problem of inappropriate communication.
C Sometimes patients are not aware of how their comments are interpreted by staff. Informing them may correct the situation.
D Does not address the underlying problem of inappropriate communication.
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A nurse has been asked to perform a HEENT assessment on a child. What areas does the nurse assess? (Select all that apply.)
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