Of the following characteristics, which one applies to computer-mediated communication?
a. Messages can be overheard by or repeated to a third party but not with complete accuracy.
b. You and the other person or people share the same physical space.
c. It is always your turn, speaker time is unlimited, and you can't be interrupted.
d. Impressions are based on verbal and nonverbal cues that the receiver receives.
c
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In each relationship, once you have reached a certain level in the relationship stage model, you cannot move backward from that stage. You can only move forward
Indicate whether the statement is true or false
Identify the difference between hearing and listening.
What will be an ideal response?
When Stacy had to deal with an upset customer about a mistake in an order, she said the following: "I am very sorry about this problem, and I am glad that you have brought it to our attention
I understand that you feel as though you were mistreated. If the company promises to reship the products correctly tomorrow at a 20% discount, would that be an agreeable solution?" Did Stacy handle the customer correctly? A. Yes, because she apologized, gave feedback, acknowledged their dissatisfaction, and made a plan to meet expectations. B. No, because by being so gracious the customer will likely try to find problems another time to get the 20% off. C. Yes, because she stood up for the company's position and did not let the customer walk all over her. D. No, because Stacy was too understanding. Good customer service favors the company while still attempting to keep the customer content.
Marissa is from New York. She is sent to Georgia by her company to supervise a new division. While there, Marissa notices a difference in the way language is used. For example, she uses words like "schlep" when describing her commute, while the people from Georgia use "y'all" frequently. Marissa tries to be friendly with her new employees and coworkers, but they seem to question her credibility. What might be contributing to their lack of confidence in her?
A. Her use of a different dialect B. Her use of weasel words C. Her New Yorker clichés D. Her frequent equivocation