The nurse manager is conducting an in-service with the staff regarding quality improvement. Which principles of quality improvement would the manager most likely include? Select all that apply
a. The priority is to benefit patients and all other internal and external customers.
b. Quality is achieved through the participation of everyone in the organization.
c. Improvement opportunities are developed by focusing on the work process.
d. Decisions to change or improve a system or process are made based on data.
e. It is difficult to improve the quality of service in a health care facility that is financed byfederal dollars
f. Improvement of the quality of service should be implemented biannually.
A, B, C, D
Quality improvement is a continuous process and should be implemented by all health care
organizations. Quality improvement benefits internal and external customers. Quality is achieved
through the efforts of all individuals in the organization. Opportunities are developed by focusing on
the work process. Organizational changes or improvements are based on obtained data.
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