Discuss why it is especially important to communicate bad-news messages in a way that will maintain the audience's goodwill in our increasingly technological age
What will be an ideal response?
Answer: It is nothing new that customers are more likely to share information about negative customer service experiences than positive ones. But today's profusion of different communication methods — email, blogs, text-messaging, social networking mediums like Facebook and Twitter, etc. — make it increasingly easy for customers to share information with more people, all over the world, almost instantaneously. The Internet allows for two-way conversation with customers, and companies have to be prepared that the conversation will not always be favorable. Learning how to deliver bad news effectively to avoid customer complaints that can spread like wildfire is vital in today's multimedia environment.
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Indicate whether the statement is true or false
The Knights of Labor was an exclusive union that allowed only certain types of workers to join its ranks while not allowing other types of workers (e.g., women and minorities) to join.
Answer the following statement true (T) or false (F)
A business may lose the shopkeeper's privilege if: A)the customer is kept an unreasonable amount of time
B)the shopkeeper acted with reasonable suspicion. C)the shopkeeper acted with necessary force. D)the shopkeeper kept the customer over 1 hour.
In which of the countries below do you expect people to use the PC at home most?
a. Italy b. Japan c. Spain d. Denmark