Which of the following is NOT a recommended approach for companies to use in closing service gaps?
a. They involve their customers in the service-design process.
b. They make service improvements to respond to changes in the market.
c. They use teamwork to foster service excellence and continuously improve it.
d. They lower prices.
d. They lower prices.
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Executional frameworks are a component of a MECCAS model
Indicate whether the statement is true or false
Which of the following is NOT true regarding pronunciation?
a. Use a dictionary. b. Check a reputable pronunciation guide online to learn how a word should be said. c. Ask your practice audience to point out errors. d. Wait for a real audience member to point out an error in pronunciation.
Expatriate employees
a. should be paid a base comparable to what he/she was earning domestically. b. will be paid more than corresponding managers in their home country. c. will always pay taxes in the country in which they are based. d. should receive retirement benefits based on local currencies.
The purpose of the ________ in a press release is to grab the reader's attention and encourage further reading
A) label B) embargo C) headline D) boilerplate E) backgrounder