Which of the following is an appropriate action when scheduling a patient in the office and the phone rings?
a. Ignore the call until the appointment is completed with the patient.
b. Leave the patient, turn your back, walk away for privacy, and answer the call.
c. Let the answering service answer the call and follow up when finished with the current patient.
d. Excuse yourself first and then ask the caller to hold for a moment.
d
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