Jackson works in the sales department at a bank. His duty is to explain the benefits offered by the bank, the policies available, and their uses to clients. What are these resources of persuasion called?
a) Motivator
b) Listeners' perspectives
c) Critical thinking
d) Order effects
A
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Which of the following is NOT one of the qualities of effective delivery discussed in Chapter
13? a. Effective delivery helps both listeners and speakers. b. The best delivery looks and feels natural and spontaneous. c. The best delivery is error?free. d. Delivery is best when the audience is not aware of it. e. The best delivery looks comfortable.
Michelle began her speech on urban legends by asking, ?How many of you like to be scared??
Michelle was using a ________ to begin her speech. A) statistic B) rhetorical question C) definition D) quotation
Which is NOT a component of social episodes?
A) interaction treaties B) rules of interaction C) cultural patterns D) social roles
The superintendent of schools is asked to give a speech of introduction at an education seminar. One thing she should do is to
a. avoid trying to promote the speaker's credibility. b. talk in a very casual and informal manner. c. cover the substance of the topic the speaker will discuss. d. connect the speaker, the topic, and the audience.