Dividing the number of subscriber disconnects by the average number of subscribers for the same period produces a rate of

a. customer acceptance.
b. churn.
c. substitution.
d. customer upgrade.


b

Communication & Mass Media

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The punishments for violating group norms are called ______.

a. in-grouping b. wagon-circling c. sanctioning d. emancipating

Communication & Mass Media

According to the text, a lively argument

a. should be stopped immediately. b. should be cause to remove one member from the group. c. can lead to a stoppage in discussion that can force the group to disband. d. can be a productive force in solving a problem.

Communication & Mass Media

Persuasive speakers should aim to construct speeches that are both convincing and ethically sound.

Answer the following statement true (T) or false (F)

Communication & Mass Media

Nonlinear editing uses digital equipment to rearrange scenes to make the master copy

a. True b. False

Communication & Mass Media