_____ is a form of listening that involves some talking
A. Expressing
B. Encouraging
C. Remembering
D. Questioning
ANS: B
PG: 240
Feedback: Encouraging (Ivey et al., 2012) is a form of listening that involves some talking. You can encourage other
people to continue expressing themselves by making very brief responses in the form of single words, short phrases,
or sounds and gestures that invite them to continue their expression. Some examples of brief verbal encouragers
include: "Please go on." "And?" "Uh huh." "Mmmm." "Yes." "Please continue."
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Indicate whether the statement is true or false
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