A good technique to make sure that the customer realizes that you're listening and understand what they are saying is ________.
A) Ask checking questions
B) Active listening
C) Empathizing with their situation
D) All of the above
D) All of the above
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What pressure does air exert at sea level?
A) 1 pound per square inch (psi) B) 12.3 pounds per square inch (psi) C) 14.7 pounds per square inch (psi) D) 29.92 pounds per square inch (psi)
All NATE specialties are offered at two levels. They are:
A) Apprentice and journeyman. B) Heating and air conditioning. C) Installation and service. D) Journeyman and master.
Technician A says the primary shoe is usually the shoe toward the front of the vehicle. Technician B says the lining material on the secondary shoe usually has less area than that on the primary shoe. Who is correct?
A. A only B. B only C. Both A and B D. Neither A nor B
A datum is established on a cast surface by a "flag" or a symbol.
Answer the following statement true (T) or false (F)