Dave organizes a training program for his employees to teach them how to operate the machines used for working. Which of the following attributes will show a direct improvement because of this training?
Scenario: Kleen Waterproofing
Dave Docket, the installation manager at Kleen Waterproofing, has been receiving customer
complaints that several crewmembers either come late to the job or they do not show up at all, without any communication with the customers. The job completion dates keep getting
delayed and customer dissatisfaction keeps increasing. Dave has also just hired several new
employees who are motivated, able to perform their jobs, and have adequate resources.
However, they are not sure what tasks are included in their job. Dave is wondering how he can
understand what is going on with his crew behavior and what can he do to improve the
situation.
A. Motivation
B. Role perception
C. Ethical sensitivity
D. Moral intensity
E. Ability
E. Ability
Ability includes both the natural aptitudes and the learned capabilities required to successfully
complete a task. Here, the training is intended to teach them the capabilities for performing the
task.
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