At which step of the crisis communications process do you engage in an evaluation of what went well in handling the crisis and what didn't?

A) message development
B) recovery
C) response
D) risk assessment
E) planning


Answer: B

Communication & Mass Media

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After the explosion of the space shuttle Challenger, President Ronald Reagan gave a speech

honoring the memory of the astronauts. The speech ended with the words, ?We will never forget them, nor the last time we saw them, this morning, as they prepared for the journey and waved goodbye and ?slipped the surly bonds of earth? to ?touch the face of God.?   The phrases ?slipped the surly bonds of Earth? and ?touch the face of God? were taken from poem by John Gillespie Magee.  Thus, President Reagan ended his speech with a quotation. Indicate whether the statement is true or false

Communication & Mass Media

"To inform" is an example of a _________

Fill in the blanks with correct word

Communication & Mass Media

The Employee Training Committee values Tyler's contributions because he helps explain other members' ideas and suggestions, corrects misunderstandings, and summarizes the group's discussion on important issues

When the group is confused or is having trouble sorting multiple ideas and arguments, they look to Tyler for help. Tyler has assumed the task role of information provider. True False

Communication & Mass Media

Why are men assumed by some approaches to personal relationships to be deficient at developing and sustaining personal relationships?

A) Men have been proven empirically to be bad at relationships. B) Women have been proven empirically to be the best at relationships. C) Many studies of men's relationships use the "feminine ruler" of talk as the basis of close relationships to judge men's relationships. D) All of these choices are correct.

Communication & Mass Media