During an evaluation conference, the nurse manager observes nonverbal messages, including nodding of the head in agreement and smiling. These behaviors are examples of:
1. Metacommunication.
2. Intrasender conflict.
3. Fogging.
4. Intersender incongruity.
1
Explanation: 1. Metacommunications are nonverbal messages conveyed by body language and environmental
factors. Intrasender conflict occurs when there is a difficulty in the interpretation of an
intended message due to disparity between verbal and nonverbal communication. Fogging is a
communication technique in which one partially agrees with what was said. Intersender
conflict occurs when there is a difficulty in the interpretation of an intended message due to
disparity between different sources.
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