Self-concept refers to how you feel about yourself or the value you place on yourself
Indicate whether the statement is true or false
F
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Carl has an action-centered listening style. Which is he most likely to say to his conversation partner?
a. “I have another class so make it quick.” b. “You seem like you’re stressed out.” c. “Please just start at the beginning and go step by step.” d. “Have you considered the other side of the issue?”
Psychological barriers reduce our abilities to listen by
a. reducing our ability to sense or hear a message. b. blocking our ability to assess reactions to information. c. scrambling information so that information is not in order. d. acting as filters so that only pieces of information are received.
Andrew is a project manager. During one project, he faced a lot of problems as everyone in the team had a different solution. This created a problem in determining what strategy to use to effectively complete the project
Which type of conflict is best illustrated in this scenario? a) Procedural conflic b) Ethical conflict c) Productive conflict d) Intrapersonal conflict
Mike Paul, the Reputation Doctor, recommends which of the following tools for success in crisis communications?
a. emotional intelligence b. organizational skills c. theoretical knowledge d. creativity