A balanced scorecard collects and reports on data from the following perspectives: __________
a. external processes, innovation, supply chain, and financial
b. customer, internal processes, innovation, and financial
c. length of stay, medical procedures, and clinical outcomes
d. clinical outcomes, customer, financial, and innovation
b
a. Incorrect: A balanced scorecard refers to collecting and reporting data from several perspectives—the customer, the core business or internal processes, learning and innovation for improvement, and the financial or shareholder perspective.
b. Correct: A balanced scorecard is an approach developed for the business sector to examine performance and refers to collecting and reporting data from several perspectives—the customer, the core business or internal processes, learning and innovation for improvement, and the financial or shareholder perspective.
c. Incorrect: A balanced scorecard refers to collecting and reporting data from several perspectives—the customer, the core business or internal processes, learning and innovation for improvement, and the financial or shareholder perspective.
d. Incorrect: A balanced scorecard refers to collecting and reporting data from several perspectives—the customer, the core business or internal processes, learning and innovation for improvement, and the financial or shareholder perspective.
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