A university team convened to address the problem of student retention. Which step in the Reflective Thinking Sequence is the most important step for solving this problem?

a) define the problem
b) develop a list of criteria
c) list solutions
d) select a single solution


ANS: a

Communication & Mass Media

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Credibility is something that is given to the trainer by the audience

Indicate whether the statement is true or false.

Communication & Mass Media

Answer the following statements true (T) or false (F)

1. English is the first language for nearly 60% of the population of South Africa. 2. The indigenous language of the M?ori has nearly disappeared from New Zealand. 3. Canada is officially a one-language country. 4. During the 19th century, the most common second language in the United States was German. 5. Since 1950, the requirement for U.S. citizenship has been “to read, write, and speak words in ordinary English.”

Communication & Mass Media

Studying communication can help improve your employability.

Indicate whether the statement is true or false.

Communication & Mass Media

__________ groups form to complete a specific task

Fill in the blanks with correct word

Communication & Mass Media