What is the difference between a direct denial and an indirect denial?
What will be an ideal response?
An indirect denial is different from a direct denial in that it initially appears as an agreement with the customer's objection but then moves into a denial of the fundamental issue in the objection. The difference between the direct denial and the indirect denial is that the indirect denial is softer, more tactful, and more courteous. Use the direct denial judiciously, only to disconfirm especially damaging misinformation.
You might also like to view...
Document layout and design principles help you create attractive and persuasive presentations and other documents. Which of the following is not a standard layout and design principle for managerial communication?
A. use as many visuals as you can B. use design elements to reveal structure, hierarchy, and important ideas C. help readers find information easily D. reinforce an organization’s image
The difference between scheduled receipts and planned order receipts is that ______.
a. no difference b. planned order receipts are for orders already placed, scheduled receipts show quantity that is expected to be received c. scheduled receipts are for orders already placed, planned order receipts show quantity that is expected to be received d. planned order receipts authorize scheduled receipts
Financial markets are what makes financial institutions work
Indicate whether the statement is true or false
Treads Corporation is considering the purchase of a new machine to replace an old machine that is currently being used. The old machine is fully depreciated but can be used by the corporation for five more years. If Treads decides to buy the new machine, the old machine can be sold for $60,000. The old machine would have no salvage value in five years.The new machine would be purchased for $1,000,000 in cash. The new machine has an expected useful life of five years with no salvage value. Due to the increased efficiency of the new machine, the company would benefit from annual cash savings of $300,000.Treads Corporation uses a discount rate of 12%. (Ignore income taxes.)See separate Exhibit 13B-1 and Exhibit 13B-2, to determine the appropriate discount factor(s) using the tables
provided.The net present value of the project is closest to: A. $141,500 B. $560,000 C. $136,400 D. $171,000