When you answer the phone, you know immediately that the caller is angry. Without identifying herself, the caller begins shouting at you that she had been told that an office visit would cost $79, but her bill was for $135. She says the office is discriminating against her by charging her more than the normal amount. How should you handle this call?
A. Interrupt the patient and ask for her name
B. Promise the patient that everything will work out
C. Listen carefully and acknowledge the patient's anger
D. Talk down to the patient if she will not listen
E. Shout that you cannot fix anything until she tells you who she is
C. Listen carefully and acknowledge the patient's anger
The first step is to stay calm and try to calm the patient so that you can find out more about the problem. Listen carefully and acknowledge the patient's anger.
You might also like to view...
All of the following are precautions to be taken before administering a general anesthetic EXCEPT _______
a. allowing the patient to fall into a state of unconsciousness b. administering the anesthetic only when the patient has an empty stomach c. cautioning patients not to drive for 12 to 24 hours d. advising patients to avoid alcohol and depressant drugs two to three days before the surgery and one day after the surgery
Which of the following are common purposes of using ventilator graphics? 1. To detect auto-PEEP 2. To assess effects of bronchodilators 3. To determine patient ventilator synchrony 4. To determine best FiO2
a. 1 and 3 only b. 1, 2, and 3 only c. 3 and 4 only d. 2, 3, and 4 only
Most facilities meet the chemical reporting threshold of storing more than ____ pounds of a chemical.
A. 100 B. 1,000 C. 10,000 D. 100,000
Which of the following is the BEST choice for distal bypass graft in the lower extremity?
a. Dacron b. Gore-Tex c. PTFE d. saphenous vein