Answer the following statements true (T) or false (F)
1. Service recovery is unaffected by the strength of the relationship between the customer and the organization.
2. A step in implementing an effective CFSCM program is to improve the customer satisfaction through sales discounts.
3. With regard to the CFSCM program, the customers are linked to the lower-level members of the supply chain only.
4. Customers are not very knowledgeable about environmental issues such as carbon emissions.
1. False
2. False
3. False
4. False
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An investor earns dividends of $450 during the course of a year. At the end of the year, the stock is worth $10,700. If the capital-gains yield on the stock over the year is calculated at 8 percent the approximate worth of the stock at the beginning of the year was
A. $9,007. B. $9,457. C. $9,907. D. $10,357.
Stereotypes help us identify and generalize about what we consider to be appropriate ______.
Fill in the blank(s) with the appropriate word(s).
A company can ________ an SBU by selling it or phasing it out and using the resources elsewhere
A) divest B) promote C) expand D) harvest E) hold
Answer the following statements true (T) or false (F)
Under entity theory, creditors are considered equity holders.