A nurse manager tells the nursing staff that they will need to comply with the mandatory overtime policy that the hospital has implemented. Later that day, the nurse manager overhears a nurse complaining about the policy and telling other nurses that she will not work the overtime if she has made other plans after her regular shift. What is the best approach for the nurse manager to use in dealing with the conflict?
A. Ignoring the complaints
B. Avoiding assigning the nurse mandatory overtime
C. Confronting the nurse regarding her behavior regarding the overtime policy
D. Providing a positive reward system for the nurse so that the nurse will agree to work the mandatory overtime
Ans: C. Confronting the nurse regarding her behavior regarding the overtime policy
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