Identify and briefly describe the five strategies to manage dysfunctional conflict.
Fill in the blank(s) with the appropriate word(s).
Answer will vary
(1) Mediate the conflict: The project manager intervenes and tries to negotiate a resolution by using reasoning and persuasion. (2) Arbitrate the conflict: The project manager imposes a solution to the conflict after listening to each party. (3) Control the conflict: The project manager reduces the intensity of the conflict by smoothing over differences or interjecting humor. (4) Accept the conflict: When the conflict will outlive the project and the project manager has to live with it. (5) Eliminate the conflict: When there is a clear villain then only he or she should be removed.
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