A users system is infected with a worm and has propagated to 30 company systems so far. Which of the following is the FIRST step the technician should take before attempting to remove the worm from the customers system?
A. Update antivirus definitions on the users system.
B. Log the user off the system.
C. Disconnect the network cable from the users system.
D. Boot the system in Safe Mode.
Answer: C. Disconnect the network cable from the users system.
Computer Science & Information Technology
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