A mobile device is freezing almost daily. The device remains powered on and the screen illuminated. The user restarts the device, and it operates for another day or so. This problem has been occurring for several weeks.
Which of the following steps should the user take next to resolve this issue?
A. Check for OS updates.
B. Factory reset the device.
C. Delete all user data.
D. Return the device to the manufacturer.
Answer: A
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