Two techniques for effectively presenting a negative idea are
a. use passive voice and place the bad news in a dependent clause rather than the main clause.
b. use active voice and place the bad news in a separate sentence.
c. use non-specific words and place the bad news at the beginning of the message.
d. use concrete words and place the bad news at the end of the message.
A
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Which of the following is any method a firm uses to complete an exchange that does NOT require a customer to visit a store?
A) kiosk merchandising B) nonstore retailing C) direct selling D) exchange retailing E) e-commerce
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Indicate whether the statement is true or false
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A. company B. corporate partners C. competencies D. competition E. culture