Lenny is attending a training session on how to achieve work-life balance. Discuss the steps he can follow to ensure that he has retained the content of the speaker's message
What will be an ideal response?
To ensure that he has retained the speaker's message, Lenny should:
a) Identify ideas and relationships. As he begins to grasp the speaker's ideas, he should look
for relationships among them.
b) Summarize main points. As he listens, he should summarize the speaker's words by
paraphrasing them in his own words. By reducing the speaker's message to its most basic
terms, he will be able to understand and remember the message better.
c) Assess the message. As he summarizes the speaker's message and sees the organization
and the relationship structure of the speaker's ideas, he will probably find himself beginning to
agree or disagree with the speaker. When this happens, he can try to trace his response to the
speaker's reasons or arguments. He should ask himself if the arguments and ideas of the
speaker really lead to his or her conclusions. Also, he should determine if the speaker is trying
to convince him with reason or to persuade him by pleading, coaxing, or insisting. He should
make sure that he is in favor of the speaker's views for substantive and tangible reasons, not
just because they are presented with humor, enthusiasm, or charm.
d) Formulate questions. Formulating questions will help him stay focused on what the speaker
is saying. He might ask questions of the speaker to clarify a point that is unclear or to
determine if he has interpreted the material correctly.
e) Associate ideas with familiar concepts. As he listens to the speaker's ideas, he should
relate this information to what he already knows about the topic or related topics. Doing so
allows him to quickly grasp the information presented by the speaker.
f) Consider ways to use the information. One of the best ways to personally integrate the
speaker's message is to determine how he can best use the information in the message.
g) Take notes. He is most likely to take notes in meetings or in a lecture or conference setting.
Notes, however, should be more than just aids to memory.
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