In an interview, the nurse may find it necessary to take notes to aid his or her memory later. Which statement is true regarding note-taking?
a. Note-taking may impede the nurse's observation of the patient's nonverbal behaviors.
b. Note-taking allows the patient to continue at his or her own pace as the nurse records what is said.
c. Note-taking allows the nurse to shift attention away from the patient, resulting in an increased comfort level.
d. Note-taking allows the nurse to break eye contact with the patient, which may increase his or her level of comfort.
ANS: A
The use of history forms and note-taking may be unavoidable. However, the nurse must be aware that note-taking during the interview has disadvantages. It breaks eye contact too often and shifts the attention away from the patient, which diminishes his or her sense of importance. Note-taking may also interrupt the patient's narrative flow, and it impedes the observation of the patient's nonverbal behavior.
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