Which of the following is good advice for writing a routine claim message?
a. Use a persuasive, forceful tone.
b. Use the indirect approach.
c. Assume the request will be granted.
d. Use an accusatory tone.
C
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This peripheral cue relies on peer pressure to persuade.
A. liking B. reciprocation C. scarcity D. social proof
The process of a group of colleagues meeting and working collaboratively to generate creative solutions and new ideas is known as _____.
A. teleconferencing B. brainstorming C. groupthink D. think tank
Designing an effective management reporting system does not require an understanding of the information managers need to deal with the problems they face
Indicate whether the statement is true or false
Often, companies form joint ownership ventures to merge their complementary strengths in developing a global marketing opportunity
Indicate whether the statement is true or false