Describe the five conflict management styles—avoiding, accommodating, forcing, negotiating, and collaborating—and discuss each in terms of win or lose scenarios.
What will be an ideal response?
The first conflict management style is called avoiding. Avoiding is unassertive and uncooperative, leading to a “lose–lose” situation. The second style is accommodating. In accommodation, the individual is unassertive but cooperative, leading to a “lose–win” situation—the individual loses and the other party wins. The third option is forcing. Forcers are assertive but uncooperative, meaning they create a “win–lose” situation. Some managers will use this style to get things done quickly because they have legitimate authority over others. The fourth style is negotiating, which creates a “win-some, lose-some” situation. Each side gets some of what it wants through compromise, but not everything it wants. The final style is collaborating, which create a true “win–win” situation. Both sides worked together to create a solution that meets all of their needs. Although collaborating is the ultimate style, all five styles are appropriate based on the situation.
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