Handoff communication, the transfer of information during transitions in care such as during change-of-shift reports, includes an opportunity to ask questions, clarify, and confirm the information between sender and receiver
Which is the main objective for ensuring effective communication during a client handoff?
A) To avoid lawsuits
B) To make sure all documentation is done
C) To facilitate quality improvement
D) To ensure client safety
Answer: D
Ineffective communication is the primary cause of sentinel events, making patient safety the primary objective of the handoff communication process. Handoff communication may be scrutinized during a lawsuit, but avoiding litigation is not a primary objective. Handoff communication may be verbal or written. Analysis of handoff communication may be a quality improvement criterion, not a primary objective. Effective communication is not intended for ease of use.
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